Customer complaints code terms service updating

In the event of a billing error, we will immediately investigate upon notification by our customer and if appropriate, will rectify the error on the next invoice.Full itemisation of call charges are available at an additional cost.The representative you speak to will be happy to take the details of your issues and handle your enquiry with the intent of providing a resolution to the matter as quickly as possible.To help us get to a solution quicker, please ensure that you have the following information ready when you call: We would love to know what you think of our service.

Jibba Jabba predominantly relies on proactive telemarketing calls to arrange appointments for sales representatives.On those occasions where a manager is unable to resolve things to your satisfaction, the matter will be escalated further to our Executive Resolutions Team who will undertake a full review of the circumstances resulting in your complaint.We aim to resolve all complaints received by the Executive Resolutions Team within 10 working days.Therefore, this code of practice is aimed at business customers.Our equipment pricing is dependent on a variety of factors including: • Number of extensions • Period of lease • Quantity and nature of additional equipment • Whether installation, maintenance, line rental or call routing etc is included.

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